Check-in and check-out privileges
Private check-in and check-out experience
Upon arrival, our Guest Relations Officer will escort you to the Horizon Club lounge for private check-in.
You are entitled to complimentary late check-out until 16:00, with no additional charge (subject to room availability).
Welcome drink upon check-in
Enjoy a selection of fruit juice or your choice of drink upon check-in.
Executive Guest Service Agent
Your personal Executive Guest Service Agent will assist you with anything you may need during your stay at the Horizon Club, from travel and hotel reservations to shopping and sight-seeing arrangements.
Food and beverage
Complimentary deluxe buffet breakfast
A sumptuous deluxe buffet breakfast is served every morning in the Horizon Club Lounge, from 6.00am to 10.30am.
Complimentary beverages and hors d’oeuvres
Drop by the Horizon Club at anytime of the day for complimentary fruit juices, soft drinks, tea and coffee. A selection of chilled cocktails, beers, wines and hot and cold hors d’oeuvres are available during cocktail hours, from 17:30 to 19:30pm daily. (Open from 6:00-23:00 hrs daily)
Regular ice bucket replenishment
The Horizon Club staff will ensure that your in-room ice bucket is constantly replenished.
Bring your own iPod and plug in or enjoy complimentary use of our iPod at anytime during your stay.
All Horizon Club rooms and suites feature LCD TV screens with satellite and cable channels and DVD players.
Communication and technology
Complimentary use of hi-speed internet
While inside the lounge, enjoy complimentary use of the internet, at the provided station or on your own laptop computer. Wireless internet access is also available in your room or suite at no extra charge.
Private, wireless DTEC portable telephones
All Horizon Club rooms and suites are equipped with wireless deluxe DTEC portable phones, which can be used in all hotel public areas including the gardens. IDD phones with two lines and voicemail are also available in your room.
Complimentary local calls
As a guest of the Horizon Club, you are entitled to free local phone calls within Pattaya.
Your in-room refreshment centre comes with a deluxe coffee machine and refreshments in the minibar.
Daily international newspaper and fresh fruit service
You will receive a selection of fresh fruits, along with an international newspaper of your choice, both delivered to your room or suite.
Pillow menu with hypoallergenic pillows
To ensure that you enjoy a restful night of sleep, you will receive a pillow menu upon check-in which contains a selection of pillows ranging from extra-soft to extra-firm to hypoallergenic pillows. You will then find your pillow of choice in your room.
Large in-room safe
Your in-room safe is large enough to safely store your laptop computer as well as other valuables you wish to keep secure.
Horizon club toiletries
A deluxe selection of toiletries is provided in-room for added comfort and luxury.
In-room ironing facilities
In-room ironing facilities are available upon request.
Ergonomically designed working desk
Designed with the comfort of the business travellers in mind, all Horizon Club rooms and suites feature ergonomically designed working desks to ensure a healthful working experience.
Complimentary in-room services
Complimentary suit pressing
When required, complimentary suit pressing can be arranged on your day of arrival. This service is chargeable if you request suit pressing during your stay
Unpacking and packing service
Horizon Club staff are available to unpack and pack your belongings, allowing you to enjoy your stay up to the last minute.
Wake-up call with complimentary good morning drink
Your daily wake-up call service will be complemented by a good morning drink of your choice, which will be delivered to your room a few minutes after your wake-up time.
Complimentary shoe shine service
Horizon Club may arrange to have your shoes shined should you require.
Complimentary use of boardroom facilities
You will be entitled to use the Horizon Boardroom for up to 3 hours per stay.
Full use of the Horizon Club Lounge facilities
In addition to the business services, the exclusive lounge provides a wide selection of newspapers, magazines and books for your daily enjoyment.